Practical guide
How to track prepaid class packs.
A prepaid class pack gives a customer a fixed number of visits to use. A useful tracking system keeps the original allowance, visits used and remaining balance clear to both staff and customers.
Define the package before selling it
Decide how many sessions the pack includes and whether it expires. Explain your booking, cancellation and refund rules to your customers. In Punchless, set the class credits and optional expiry for the package; keep taking payments through your usual payment method.
Assign the pack to the right customer
After the customer pays, assign their package in Punchless. Add the customer yourself or share your business signup QR so they can register. Check that staff select the correct customer and package before recording a visit.
Record each attended session
Scan the customer's pass or search for them by name. Select the package and confirm the check-in to deduct one session credit. Recording attendance is a staff action; displaying a pass alone does not use a credit.
Example: a customer starts with a 10-class Pilates pack. After one confirmed visit, 9 classes remain. After a second visit, 8 remain. These numbers illustrate the workflow rather than a customer result.
Resolve balance questions using visit history
When a customer asks how many sessions remain, check their balance and visit history. If a staff member records a session by mistake, undo that check-in to restore the credit while retaining an activity history.
Choose a tracker that fits your existing tools
Punchless focuses on package balances and visits alongside your booking and payment process. Use the free trial to test one package, one customer and a complete check-in and correction on your actual devices.
| Need | What to check |
|---|---|
| Shared staff workflow | Can colleagues see and update the same customer balance? |
| Customer clarity | Can the customer view the remaining balance? |
| Corrections | Can a mistaken visit be reversed with a history? |
| Booking and payments | Which tools will still manage reservations and collect payment? |
| Day-to-day access | Can staff find a customer who has forgotten their phone? |